COSLAB SHIPPING, TAXES & DUTIES POLICY
Last Updated: June 5, 2026
Supported Shipping Countries
Note: If your country is not listed below, COSLAB may not currently be able to ship to your location. Additional countries may be added in the future.
Market Countries / Regions
Asia Pacific Australia / Hong Kong / India / Indonesia / Japan / Malaysia / New Zealand / Philippines / Singapore / Taiwan / Thailand / Vietnam
European Union Austria / Belgium / Bulgaria / Croatia / Cyprus / Czech Republic / Denmark / Estonia / Finland / France / Germany / Greece / Hungary / Ireland / Italy / Latvia / Lithuania / Luxembourg / Malta / Netherlands / Poland / Portugal / Romania / Slovakia / Slovenia / Spain / Sweden
United Kingdom United Kingdom
Middle East Bahrain / Kuwait / Qatar / Saudi Arabia / United Arab Emirates
United States All 50 States and Washington, D.C.
Other Supported Countries Canada / Norway / Switzerland
Shipping Origin
Note: All COSLAB products are shipped from South Korea.
Depending on the destination country, shipments may be sent directly from South Korea or through a local logistics partner before final delivery.
Destination Shipping Route
United States Korea Warehouse → Customer
European Union Korea Warehouse → Customer
United Kingdom Korea Warehouse → Customer
Canada Korea Warehouse → Customer
Australia Korea Warehouse → Customer
Japan Korea Warehouse → Customer
Singapore Korea Warehouse → Customer
Other Supported Countries Korea Warehouse → Customer
Having said that, a Shipping Policy is a legally binding document that is meant to establish the legal relations between you and your customers. It is the legal framework for presenting your obligations to your customers, but also to address different possible scenarios that may occur, and what happens in each and every case.
A Shipping Policy is a good practice and it helps both sides - you and your customers. Your customers may benefit from being informed about what they can expect from your service. You may benefit because people may be likely to shop with you if you have a clear Shipping Policy in place since there won't be any questions about your shipping timeframes or processes.
Taxes, VAT & Import Duties
Important: Some Kickstarter reward tiers include taxes, VAT, import duties, and shipping fees.
Where included, this will be clearly stated in the reward description.
For reward tiers that do not explicitly include taxes, VAT, import duties, or shipping fees, the following policy applies.
Market Taxes / VAT / Duties
Reward Tiers Marked "Taxes Included" No additional taxes, VAT, or import duties payable by the customer
Reward Tiers Marked "Shipping Included" No additional shipping charges payable by the customer
Reward Tiers Without Included Taxes or Duties Customer is responsible for all applicable taxes, VAT, customs duties, import fees, brokerage fees, and government charges
Reward Tiers Without Included Shipping Customer is responsible for applicable shipping charges
Customs & Import Regulations
Customers are responsible for:
● Understanding local import regulations.
● Ensuring the product may legally enter their country.
● Paying any customs duties, VAT, GST, sales tax, brokerage fees, or other government-imposed charges where applicable.
● Providing accurate shipping information.
COSLAB is not responsible for delays caused by:
● Customs inspections
● Customs clearance procedures
● Import restrictions
● Local carrier delays
● Government actions
Address Changes
Customers are responsible for ensuring that shipping information is accurate.
Additional shipping charges may apply if an order must be re-shipped due to incorrect shipping information provided by the customer.
Shipping Delays
Estimated delivery dates are provided for reference only.
Actual delivery times may vary due to:
● Manufacturing schedules
● Customs processing
● International shipping conditions
● Carrier delays
● Weather events
● Other circumstances outside COSLAB's control