Warranty Policy
COSLAB MANUFACTURER'S WARRANTY
Last Updated: June 5, 2026
COSLAB provides a limited manufacturer's warranty for products purchased directly from COSLAB or through an authorized COSLAB distributor or reseller. This warranty covers defects in materials and workmanship under normal consumer use during the applicable warranty period.
The warranty begins on the date the product is delivered to the customer, as evidenced by valid proof of purchase. This warranty is attached to the product and may be transferred to a subsequent owner during the remaining warranty period, provided that valid proof of purchase and the device serial number can be supplied.
Warranty Period
Product Category: COSLAB Device
Covered Items: Main device, dispensing system, internal electronic components
Warranty Period: 1 year
Product Category: COSBALL Capsules
Covered Items: Consumable cosmetic products
Warranty Period: Not covered (no warranty)
COSBALL capsules are consumable cosmetic products and are not covered under this Limited Manufacturer's Warranty.
Warranty Eligibility
Products are eligible for warranty service only if all of the following conditions are met:
- The product remains within the applicable warranty period.
- Valid proof of purchase is provided.
- The device serial number is provided.
- The issue is confirmed by COSLAB Support as a manufacturing defect.
- The product has been used according to COSLAB instructions and intended use.
What is Covered
This warranty covers defects resulting from manufacturing defects, defective materials, or workmanship, including dispensing system malfunctions and internal electronic component failure. If a covered defect is confirmed, COSLAB may, at its sole discretion, repair the product, replace it with a new or refurbished equivalent unit, or provide a refund if repair or replacement is not reasonably possible.
What is Not Covered
This warranty does not cover: consumable products (COSBALL capsules), normal wear and tear, accidental damage (drops, liquid damage), improper use or storage, unauthorized modifications/repairs, or software issues arising from third-party modifications. Environmental damage (fire, flood, etc.) and transportation damage during customer-arranged shipping are also excluded.
Skin Analysis Disclaimer
COSLAB is a cosmetic wellness device and is not a medical device. It is not intended to diagnose, treat, cure, monitor, or prevent any disease. User dissatisfaction with skincare results or differences in individual outcomes based on age, lifestyle, or medical conditions are not considered product defects.
Worldwide Warranty Service
COSLAB provides worldwide support. Customers relocating internationally may continue to receive warranty service. However, the customer is responsible for all costs associated with service, including: shipping, customs duties, taxes, and local government fees.
How to Obtain Service
To request warranty service, please contact COSLAB Support with your full name, order number, device serial number, and a description of the issue with photos or videos. Support link: www.coslab.io/warranty. We aim to respond within 7 business days.